Terms of service

Last Updated: October 8, 2026

These Terms of Service (the “Terms”) govern your access to and use of ventra.shop and any related websites, online storefronts, features, and services that link to these Terms (collectively, the “Site”). The Site is operated by Ventra Wellness (“Ventra,” “we,” “us,” or “our”). These Terms also govern purchases of products offered through the Site. Please read them carefully before using the Site or placing an order. By accessing the Site, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Site or purchase through it.

1. Eligibility and Account Responsibilities

You may use the Site only if you can form a binding contract under applicable law. The Site and products are intended for adults. By using the Site or placing an order, you represent that you are at least 18 years old, have legal capacity to agree to these Terms, and are providing accurate information. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account. You must promptly notify us if you believe your account has been accessed without authorization.

2. Product Information and Regulatory Status

Ventra offers products described on the Site as amino acid spray complexes and related wellness products. Product descriptions, ingredient lists, directions, warnings, and other labeling information are provided for the particular product and may be revised from time to time. The phrase “amino acid spray complex” is descriptive and does not, by itself, determine a product’s regulatory classification or establish that it is a dietary supplement, drug, cosmetic, or other category under applicable law. The legal classification and permissible marketing of each product depend on its ingredients, formulation, intended use, labeling, and claims.

You must read and follow the product’s labeling, directions, warnings, and other instructions before use. Do not use a product in a manner inconsistent with its labeling or product-specific instructions. Do not use a product if its packaging is damaged, tampered with, expired, or otherwise appears unsafe. Stop use and seek appropriate professional advice if you experience an adverse reaction. Contact Ventra promptly concerning a product quality or safety issue; customer support is not an emergency service.

Unless a product-specific notice expressly states otherwise, Site content is provided for general informational purposes and is not medical advice, diagnosis, or treatment. Ventra does not provide medical care, and communications from Ventra are not a substitute for advice from a qualified healthcare professional. Consult a qualified healthcare professional before using a product if you have a medical condition, are pregnant or nursing, take medication, or have questions about whether a product is appropriate for you. Do not disregard or delay seeking professional advice because of information on the Site. Product statements and testimonials are not a guarantee that you will experience a particular result.

No statement in these Terms expands a product’s approved or lawful use or replaces required product labeling. A disclaimer on the Site or in these Terms does not cure a claim that is otherwise false, misleading, or unsupported. Ventra reserves the right to correct product information and to withdraw or restrict a product where reasonably necessary for safety, compliance, or business reasons, subject to applicable law and any order already accepted.

3. Product Availability and Changes

Products, colors, packaging, descriptions, and availability may change without notice. Images are illustrative; actual packaging and appearance may vary. We may limit quantities, refuse to sell to particular persons or locations where permitted by law, discontinue products, or correct errors in product listings. A product shown on the Site is not necessarily available for purchase in every location. We will not use these rights to avoid obligations imposed by applicable law.

4. Orders and Contract Formation

Your order is an offer to purchase the products identified in it. An automated order confirmation acknowledges receipt only and does not necessarily constitute acceptance. A sales contract is formed when we accept the order, which may occur when we send an order acceptance or shipment confirmation. We may decline or cancel an order before shipment for a legitimate reason, including product unavailability, a pricing or listing error, suspected fraud, payment authorization failure, or an inability to ship to the requested location. If we cancel an order after receiving payment, we will issue a refund for the amount charged for the cancelled items.

Please review your order carefully before submitting it. If you need to request a change or cancellation, contact support@ventra.shop promptly. We cannot guarantee that a change or cancellation can be made after an order has entered processing or shipment. Nothing in these Terms limits rights that cannot be waived under applicable consumer-protection law.

5. Prices, Taxes, and Payment

Prices, discounts, and shipping charges are displayed at checkout and may change before an order is placed. The price charged for an order will be the price displayed when you submit it, subject to correction of an obvious error before fulfillment. Applicable sales, use, or other taxes and shipping charges will be added at checkout where required. You authorize Ventra and its payment processors to charge the payment method you provide for the amounts shown at checkout and any recurring charges you separately authorize.

Payment processing is performed by third-party payment providers and is subject to their terms and privacy practices. Ventra does not necessarily receive or retain complete payment-card information. You represent that you are authorized to use the payment method submitted and that the billing information provided is accurate. If a payment is declined or reversed, we may suspend processing, cancel the order, or seek an alternative payment method, subject to applicable law.

6. Subscriptions and Recurring Orders

If the Site offers a subscription or other recurring-purchase option, the applicable product page and checkout will disclose the recurring nature of the transaction, billing frequency, price or pricing method, applicable discount, and cancellation instructions before you authorize enrollment. By affirmatively selecting and completing a recurring-purchase option, you authorize Ventra or its payment processor to charge your selected payment method at the disclosed intervals until you cancel. A subscription is not created merely because you purchase a product once.

You may cancel a recurring order using the cancellation method shown in your account or subscription confirmation, or by contacting support@ventra.shop. Cancellation will take effect for future orders after the request is processed; an order already submitted for fulfillment may not be cancellable. Any renewal reminders, cancellation rights, and refund rules required by applicable law will apply. If a subscription price or material term changes, we will provide notice or obtain consent where required by law.

7. Shipping, Delivery, and Risk of Loss

Shipping options, charges, estimated delivery dates, and any applicable order thresholds will be displayed at checkout or in the applicable shipping policy. Delivery dates are estimates unless expressly stated otherwise. We will fulfill and ship orders within the time represented at checkout or as otherwise required by applicable law. If we cannot ship within the promised period, we will provide any notice and choice, including consent to a delay or cancellation and refund, required by law.

You are responsible for providing a complete and accurate delivery address and for promptly reporting an apparent delivery problem. Risk of loss and title transfer as provided by applicable law. We are not responsible for delays caused by carriers, weather, customs, inaccurate address information, or other events outside our reasonable control, except where applicable law provides otherwise.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by the return or refund policy displayed on the Site at the time of purchase, together with any product-specific terms disclosed before checkout. Please review that policy before ordering. If no separate return policy applies, contact support@ventra.shop for instructions before sending a product back; an unauthorized return may not be processed promptly. Nothing in a Site policy or these Terms limits a remedy or consumer right that cannot be limited under applicable law.

9. Promotions, Discounts, and Gift Cards

Promotional offers, discount codes, bundles, loyalty benefits, and gift cards may be subject to additional terms presented with the offer. Unless the offer states otherwise, promotions cannot be combined, transferred, redeemed for cash, or applied retroactively. We may correct an offer affected by an error and may modify or end a promotion prospectively, subject to applicable law and any rights already accrued.

10. Acceptable Use of the Site

You may use the Site only for lawful purposes and in compliance with these Terms. You may not interfere with the Site’s operation or security; access accounts or systems without authorization; introduce malicious code; scrape, copy, or harvest Site content or personal information through automated means without our written permission; use the Site to transmit unlawful, infringing, deceptive, harassing, or harmful material; or use the Site in a way that violates another person’s rights. We may suspend or restrict access where reasonably necessary to protect the Site, users, or our business, subject to applicable law.

11. Intellectual Property

The Site and its content, including text, product names, graphics, photographs, logos, design elements, and software, are owned by Ventra or its licensors and are protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, lawful, noncommercial purposes and to make ordinary use of products you lawfully purchase. No other rights are granted. You may not reproduce, distribute, modify, publicly display, create derivative works from, or commercially exploit Site content without our prior written permission, except as permitted by law.

12. Reviews and Other Submissions

If you submit a review, photograph, suggestion, or other content to Ventra, you represent that you have the rights necessary to submit it and that it is accurate to the best of your knowledge. You retain ownership of your submission. You grant Ventra a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute the submission in connection with operating, improving, and promoting Ventra and its products, subject to applicable law and our Privacy Policy. We may moderate or remove content where reasonably necessary, but we do not promise to publish or retain any submission. You may not submit content that is unlawful, deceptive, infringes another person’s rights, or contains confidential or sensitive personal information that Ventra did not request.

13. Privacy and Electronic Communications

Our Privacy Policy explains how Ventra collects and processes personal information in connection with the Site. By using the Site, you acknowledge the Privacy Policy. Marketing emails and text messages are governed by the consent and preference choices you make and by applicable law. These Terms do not constitute consent to receive marketing calls or texts. Consent to receive marketing text messages is not a condition of purchasing a product. You may opt out of marketing emails using the unsubscribe link and of marketing text messages using the instructions in the message, including STOP where supported. We may continue to send transactional, account, safety, and service communications as permitted by law.

You agree that Ventra may provide order confirmations, notices, disclosures, and other communications electronically, including by email or by posting them on the Site, to the extent permitted by law. You are responsible for keeping your contact information current and for retaining copies of communications important to you.

SMS Program Terms

Ventra Wellness offers an optional text message program (the “SMS Program”). By opting in, for example by checking the SMS box at checkout or by submitting a sign-up form that describes our texts, you agree to receive recurring automated marketing and order-related text messages from Ventra Wellness at the mobile number you provide. Messages may include promotional offers, product announcements, cart reminders, back-in-stock alerts, order and shipping updates, and customer service messages.

• Consent is not a condition of any purchase.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to cancel at any time. You will receive one message confirming your opt-out and no further marketing texts unless you opt in again.
• Reply HELP for help, or contact us at support@ventra.shop.
• Carriers are not liable for delayed or undelivered messages.
• The SMS Program is available to U.S. mobile numbers on participating carriers.

Information collected through the SMS Program is handled under our Privacy Policy. Text messaging opt-in data and consent are never shared with third parties for marketing or promotional purposes. We may change or end the SMS Program at any time. Full program details are in our SMS Terms.

14. Third-Party Services and Links

The Site may link to or integrate with third-party websites, applications, payment services, or other tools. Ventra does not control and is not responsible for third-party content, terms, availability, security, or privacy practices. Your use of a third-party service is governed by its own terms and policies. A link or integration does not constitute Ventra’s endorsement of that third party.

15. Errors and Site Availability

We seek to keep the Site accurate and available, but content may contain typographical, pricing, product, or availability errors, and access may be interrupted for maintenance or other reasons. We may correct errors, update content, or suspend or discontinue parts of the Site. If an error affects an order you placed, we may contact you to confirm whether you wish to proceed on corrected terms or cancel for a refund of amounts paid for the affected items, subject to applicable law.

16. Disclaimers

To the fullest extent permitted by law, the Site and its content are provided “as is” and “as available,” without warranties beyond those expressly provided by Ventra or required by law. Ventra disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement only to the extent such disclaimers are permitted by law. This section does not disclaim product warranties that Ventra expressly provides, any statutory warranty or consumer guarantee that cannot be excluded, or liability that applicable law does not permit us to disclaim.

17. Limitation of Liability

To the fullest extent permitted by law, Ventra and its owners, officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to the Site or these Terms, even if advised that such damages were possible. To the fullest extent permitted by law, Ventra’s total liability for claims arising out of or relating to a particular order will not exceed the amount you paid to Ventra for the product or products giving rise to the claim.

The limitations in this section apply only to the extent permitted by law. They do not limit liability for fraud, willful misconduct, gross negligence, personal injury caused by a product where such limitation is prohibited, a breach of a nonwaivable statutory right, or any other liability that cannot lawfully be limited. Some jurisdictions do not allow certain exclusions or caps, so portions of this section may not apply to you.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Ventra and its owners, officers, employees, and agents from third-party claims, liabilities, damages, and reasonable costs arising from your unlawful use of the Site, your material breach of these Terms, or content you submit that infringes another person’s rights. This obligation does not apply to the extent a claim results from Ventra’s own acts or omissions, and it does not require you to indemnify Ventra for liability that applicable law prohibits shifting to you.

19. Governing Law and Disputes

These Terms and any dispute concerning them or the Site are governed by the laws of the State of Florida, without regard to its conflict-of-law rules, except where the law of your place of residence requires otherwise. Before filing a court action, you and Ventra agree to attempt in good faith to resolve the dispute by contacting the other party and providing a written description of the issue and requested resolution. This informal step does not extend any statutory deadline unless the parties agree in writing.

If the dispute is not resolved informally, it may be brought in a state or federal court with jurisdiction in Hillsborough County, Florida, or in another court with jurisdiction where required by applicable consumer-protection law. You and Ventra consent to the personal jurisdiction of those courts to the extent permitted by law. Nothing in this section prevents either party from bringing an individual claim in small claims court when eligible or limits rights that cannot be waived.

20. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business, products, Site, or legal requirements. We will post the revised Terms on the Site and update the “Last Updated” date. Unless a different effective date is stated, revisions take effect when posted and apply prospectively. Where required by law, we will provide additional notice or obtain consent. Your continued use of the Site after revised Terms take effect constitutes acceptance of the revised Terms, except where affirmative consent is required.

21. General Provisions

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect to the extent permitted by law. A delay or failure to enforce a provision is not a waiver of that provision. You may not assign your rights or obligations under these Terms without Ventra’s prior written consent. Ventra may assign these Terms in connection with a merger, reorganization, or sale of all or substantially all relevant business assets, subject to applicable law. These Terms, together with policies expressly incorporated into them, constitute the entire agreement between you and Ventra concerning the Site and supersede prior agreements on that subject. Headings are for convenience only. These Terms do not create an agency, partnership, or employment relationship.

22. Contact

Questions about these Terms, an order, or a product may be directed to Ventra Wellness at support@ventra.shop or by mail to Ventra Wellness, 8 The Green, Dover, DE 19901, United States. Please include your order number when contacting us about a purchase.